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Getting Help
12-11
Client Connection Log
File name: Conn_YYYYMMDD.log
Location:
<Client installation folder>\ConnLog
Client Update Log
File name: Tmudump.txt
Location:
<Client installation folder>\AU_Data\AU_Log
To get detailed client update information:
1. Create a file named aucfg.ini with the following content:
[Debug]
level=-1
[Downloader]
ProxyCache=0
2. Save the file to
<Client installation folder>.
3. Reload the client.
To stop collecting detailed client update information:
1. Delete aucfg.ini.
2. Reload the client.
Outbreak Prevention Log
File name: OPPLogs.log
Location:
<Client installation folder>\OppLog
- OfficeScan 1
- Chapter 9: Managing Clients 11
- Contents 13
- Software 14
- Chapter 12: Getting Help 14
- Appendix A: Glossary 15
- List of Tables 17
- OfficeScan Documentation 22
- Audience 23
- Document Conventions 23
- Terminology 24
- —all of which are 25
- TERMINOLOGY DESCRIPTION 26
- Chapter 1 27
- About OfficeScan 28
- New in this Release 28
- Introducing OfficeScan 29
- Key Features and Benefits 31
- The OfficeScan Server 33
- The OfficeScan Client 35
- Smart Scan Server 36
- Smart Scan Server Types 38
- Chapter 2 39
- The Web Console 40
- NSTALLATION TYPE URL 41
- Web console banner area 42
- Security Summary 43
- Top 10 Security Risks screen 47
- The OfficeScan Client Tree 49
- Client Tree General Tasks 50
- Client Tree Specific Tasks 51
- MENU BUTTON TASK 52
- • Firewall Logs on page 7-17 54
- Outbreak Prevention screen 55
- Component Update screen 55
- Rollback screen 56
- Security Risk Logs screen 57
- OfficeScan Domains 58
- Security Compliance 60
- PATH: SECURITY COMPLIANCE 61
- TATUS DESCRIPTION 62
- Recommended tasks: 63
- STATUS DESCRIPTION 63
- Section 1 67
- Chapter 3 69
- Installation Requirements 70
- RESOURCE REQUIREMENT 71
- • Intel x64 processor 74
- • AMD64 processor 74
- Installation Methods 79
- • Windows Vista Home 80
- • Windows XP Home 80
- • Windows Vista 80
- • Windows 2008 80
- • 64-bit platforms 80
- INSTALLATION METHOD/ 81
- OPERATING SYSTEM 81
- DEPLOYMENT CONSIDERATIONS 81
- PACKAGE TYPE DESCRIPTION 86
- file is correct. To 87
- Client Packager Settings 88
- Using Vulnerability Scanner 98
- Domain Structure 100
- Network Traffic 101
- Network Size 101
- Managing General Settings 104
- • InterScan eManager 3.x: 105
- • InterScan VirusWall™ 3.x: 105
- PRODUCT DESCRIPTION 106
- Running Vulnerability Scan 108
- ETTING DESCRIPTION 109
- Creating a Scheduled Task 110
- Post-installation 116
- To perform a test scan: 117
- Uninstalling the Client 118
- Chapter 4 125
- Antivirus Components 126
- Keeping Protection Up-to-Date 127
- Anti-spyware Components 130
- Firewall Components 130
- Web Reputation Component 130
- Programs 132
- Update Overview 134
- Smart Scan Server Update 136
- OfficeScan Server Update 137
- Server Update Source 139
- Proxy for Server Update 140
- Server Component Duplication 140
- Server Update Methods 143
- Server Update Logs 144
- Client Update 147
- 2. Click Notify All Clients 148
- Customized Update Source 149
- Standard Update Source 150
- Client Update Methods 151
- OPTION DESCRIPTION 153
- Manual Update 155
- Update Privileges 157
- PROXY SETTINGS USED USAGE 158
- Client Update Logs 159
- Client Update Notification 159
- Component Rollback 160
- Update Agents 161
- Update Agent Configuration 162
- Component Update Summary 167
- Chapter 5 169
- About Security Risks 170
- Spyware and Grayware 172
- Potential Risks and Threats 174
- Scan Methods 176
- Typical 178
- Smart Scan Source 183
- Standard List 184
- Custom Lists 185
- Scan Types 187
- Manual Scan 189
- Scheduled Scan 190
- Scan Now 191
- Initiating Scan Now 192
- Scan Criteria 193
- Scan Exclusions 195
- Scan Actions 198
- <Client installation 204
- FILE DESCRIPTION 204
- ILE DESCRIPTION 205
- <Server installation 206
- PARAMETER DESCRIPTION 207
- Spyware/Grayware Scan Actions 208
- To restore spyware/grayware: 210
- Scan-related Privileges 211
- Global Scan Settings 211
- Security Risk Notifications 212
- VARIABLE DESCRIPTION 213
- Security Risk Logs 216
- Quarantined 217
- Access denied 217
- Unable to delete the file 219
- Unable to clean the file 221
- Spyware/Grayware Logs 222
- Spyware/Grayware Restore Logs 224
- Outbreak Protection 225
- FOLDER SESSION LINK 226
- 4. Click Save 227
- Outbreak Prevention 228
- Outbreak Prevention Policies 229
- Block Ports 230
- Disabling Outbreak Prevention 232
- Device Control 233
- Device Control Logs 235
- Chapter 6 237
- Web Reputation 238
- About Web Threats 238
- Location Awareness 239
- Web Reputation Policies 239
- Approved URLs 241
- Proxy for Web Reputation 241
- TIONS TAB 242
- Web Reputation Logs 243
- Chapter 7 245
- About the OfficeScan Firewall 246
- Using the OfficeScan Firewall 247
- Firewall Policies 249
- To add a policy: 251
- EXCEPTION 253
- XCEPTION 254
- CTION PROTOCOL PORT DIRECTION 254
- To edit a policy exception: 255
- To delete an entry: 255
- Firewall Profiles 256
- To add a profile: 258
- To edit a profile: 259
- Firewall Privileges 260
- Firewall Logs 261
- To test the firewall: 262
- Services section 264
- Section 2 265
- Chapter 8 267
- Role-based Administration 268
- To add a custom role: 271
- To modify a custom role: 271
- User Accounts 272
- To modify a custom account: 275
- Trend Micro Control Manager 276
- Reference Servers 280
- System Event Logs 281
- Managing Logs 282
- Log Maintenance 284
- Licenses 285
- ICENSE NEW ACTIVATION CODE 286
- OfficeScan Database Backup 287
- Web Console Password 289
- Quarantine Manager 290
- Server Tuner 291
- To run Server Tuner: 292
- Chapter 9 295
- Computer Location 296
- Managing Clients 297
- Gateway Settings Importer 298
- SETTINGS 299
- Roaming Privilege 300
- Scan Privileges 301
- Scheduled Scan Privileges 302
- Mail Scan Privileges 306
- Toolbox Privilege 308
- Proxy Configuration Privilege 308
- Component Update Privileges 309
- Client Uninstallation 309
- Client Unloading 309
- Update Settings 309
- Web Reputation Setting 310
- Scheduled Scan Setting 310
- Client Security 311
- POP3 Email Scan Settings 311
- Restart Notification 311
- Global Client Settings 312
- Scheduled Scan Settings 317
- Firewall Log Settings 319
- Alert Settings 319
- OfficeScan Service Restart 320
- Client Self-protection 321
- Reserved Disk Space 322
- Automatic Proxy Configuration 323
- Client Grouping 324
- Online Clients 325
- Offline Clients 326
- DESCRIPTION 327
- Required Actions 329
- OfficeScan server 331
- Connection Verification Logs 332
- Client Proxy Settings 333
- External Proxy 334
- Client Mover 335
- Touch Tool 336
- Client Information 337
- To import client settings: 338
- Managing Inactive Clients 339
- Section 3 341
- Chapter 10 343
- Components and Terms 344
- COMPONENT DESCRIPTION 345
- TERM DEFINITION 346
- Cisco NAC Architecture 348
- Policy Server for Cisco NAC 349
- The Policy Server 351
- Rule Composition 352
- Default Rules 354
- • Update 355
- • Perform automatic 355
- • Display 355
- • Enable client 356
- Policy Composition 357
- Default Policies 358
- Synchronization 359
- Certificates 359
- The CA Certificate 361
- CA Certificate Installation 366
- Cisco Trust Agent Deployment 368
- To import the certificate: 369
- ACS Server Configuration 377
- To add a Policy Server: 378
- To delete a Policy Server: 378
- Policy Server 378
- Policy Server Registration 380
- Policies 380
- Client Validation Logs 381
- Client Log Maintenance 381
- Administrative Tasks 381
- Chapter 11 383
- Configuration 384
- OfficeScan Integration 385
- NAME VALUE 387
- Chapter 12 389
- Troubleshooting Resources 390
- To enable debug logging: 391
- To disable debug logging: 391
- Installation Logs 392
- Component Update Log 393
- Client Packager Log 393
- VSEncrypt Log 394
- Control Manager MCP Agent Log 394
- Getting Help 395
- Virus Scan Engine Log 396
- Outbreak Logs 396
- OfficeScan Client Logs 397
- Fresh Installation Log 398
- Upgrade/Hot Fix Log 398
- Damage Cleanup Services Log 398
- Mail Scan Log 398
- Client Connection Log 399
- Client Update Log 399
- Outbreak Prevention Log 399
- OfficeScan Firewall Log 400
- Contacting Trend Micro 403
- TrendLabs 405
- Security Information Center 405
- Documentation Feedback 406
- Appendix A 407
- Glossary 409
- Trojan Port 417
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